Shipping
Rates, timing, tracking, and what happens after checkout.
Shipping. Straight answers.
We process orders in 1–2 business days. Delivery estimates begin after processing and are not guaranteed.
01How much is shipping?
Standard Shipping rates are based on package weight. You’ll see the exact rate before you complete checkout.
Domestic packages ship through DHL or USPS. We ship to APO/FPO/DPO addresses, PO boxes, Alaska, Hawaii, and US territories; rates to these destinations may be higher.
02When will my order arrive?
1–2 business days.
Estimated at 3–6 days after processing.
Delivery times are estimates, not guarantees.
03Where do you ship internationally?
We currently ship to:
Weight-based rates, shipped through DHL, with delivery estimated at 5–7 days.
Duties, taxes, and customs charges are not included. The customer is responsible for those charges.
04Is the packaging discreet? How do I track it?
Yes. Every order ships in plain, unbranded packaging, and CheapUndies does not appear on the shipping label.
Every package includes tracking. We’ll email the tracking number when your order ships, and you can also find it in My Account. Tracking may take up to 24 hours to activate.
05Can I change or combine an order?
Orders cannot be changed after they are placed, so check your shipping address before completing checkout.
Separate orders cannot currently be combined. Each order ships separately and has its own shipping charge.
06Tracking says delivered, but my package is missing. What now?
Contact us within 48 hours of the carrier’s delivered scan. Include your order number, the email used at checkout, and a quick description of what happened. Missing-package cases are reviewed individually.
Contact supportLet’s get your undies moving.
Include your order number, the email used at checkout, and a quick description of what happened.