Most orders are processed within 1–3 business days, excluding weekends and holidays. Busy sale periods and holidays can take a little longer.
Shipping Costs
Shipping rates are calculated at checkout using your order, package weight, destination, and available shipping methods. Any available shipping promotions will appear at checkout.
Where We Ship
We ship within the United States using available shipping partners. International shipping may be available to select countries; availability and costs appear at checkout. International duties, taxes, customs or brokerage fees are your responsibility unless checkout states otherwise.
Delivery & Tracking
Delivery times depend on the destination, method, and carrier. Checkout estimates are not guaranteed unless specifically stated. We’ll email tracking information when your order ships. Allow 24–48 hours for tracking to update after the label is created. Some orders ship in separate packages.
Need Help With A Shipment?
Check your address before ordering. Contact us as soon as possible if it needs correcting; changes may not be possible once processing starts or the order ships.
If tracking says delivered but your package is missing, check with household members, neighbors, your building office, and the carrier. Then contact us so we can help look into it. For a damaged delivery, include your order number and photos of the package and items.
Returned Packages
If a package returns because of an incorrect address, failed delivery, refusal, or because it was unclaimed, additional reshipping charges may apply. Original shipping charges are non-refundable. Limited inventory can affect replacement availability.